Client Privacy
Your personal details, travel plans and credit card details will be treated as strictly confidential and not passed to any third party (in accordance with the Data Protection Act 1998). Any information collected is used solely to process your order and to provide you with the best possible service. You will not be sent marketing messages or emails other than in connection with your reservation.
Charges & Payments
Your reservation will be confirmed by email once payment has been received. If you do not wish to be charged until closer to travel date then please email to request late charge. All reservations include a non-refundable administration fee of £25. If you are paying cash then a £25 non-refundable deposit is required to confirm. This will be deducted from the balance payable.
Your Security
Your credit card details will not be stored on our computer system and any written records will be held securely and shredded according to accounting requirements. All transactions take place on a fully secure server operated by the merchant services bank (We use CardSave and WorldPay). You are protected against loss by your card issuer against any unauthorised charges.
Cancellation and “No Show” Policy
Flight delays are not subject to extra charges as long as you are still travelling on the same flight number.
If your flight is cancelled then YOU must notify immediately by telephone to the number below. Airlines will not give information to us regarding your travel plans.
If you are switched to another flight and you notify us immediately by telephone of the new flight details then there is not normally any charge, except where the driver has already been dispatched. If no cancellation call is received by telephone and you do not arrive then this will be considered a “no show”. In this case a charge is payable up to the full quoted fare for the journey.
If you need to cancel or change a booking then please advise immediately. Cancellation notified at least 48 hours before travel will not normally incur any extra charge except for the £25 administration fee included in all bookings.
Cancellation or changes within 48 hours of travel must be notified immediately by telephone to the number below. A charge of up to the full amount of the reservation may be payable for cancellations received less than 48 hours before time of travel.
If for any reason you cannot make contact with your driver on arrival at the port or airport then we must be contacted on the telephone number below and included on your confirmation. If we do not receive a call from you and you do not travel then, a full fare will be charged and no refund given.
Extra Charges
All quotes given are honoured for your specific requested journey. If you modify from the quoted or confirmed journey then as you would reasonably expect an extra charge will be payable depending on your new requirements. Airport pick-ups and drop-offs are for one terminal – if there are multiple terminals then these must be advised on reservation in order that a fixed rate quote can be given. Do not assume that your multiple flights or airlines will arrive into the same terminal. If you arrive and then tell us that others in your group are arriving on different airlines NOT ALREADY ADVISED TO US then any extra time, distance and parking will be charged.
If you have any questions related to any of the information above, please don’t hesitate to call us on (+44) 07773 806 525.
